Support

What is HIO Music?

Why HIO?

Why HIO instead of Spotify?

How is HIO different from other streaming platforms?

Is HIO free to use?

What is HIO Mode?

How do I ask HIO Mode a question?

Can HIO Mode make a playlist for me?

Is this FAQ the same as the mobile app?

How do I create an account?

I didn't receive my verification code. What should I do?

What happens after I verify my email?

Can I sign up as both an Artist and a Listener?

How do I edit my profile?

What is the difference between an Artist and a Listener profile?

How do I follow or unfollow someone?

Can I see my followers and who I'm following?

How do I log out?

How do I delete my account?

How do I play music?

How do I control playback?

Can I shuffle my queue?

What happens when a song ends?

Can I listen offline?

What is a prerelease?

How do I like a song?

How do I create a playlist?

How do I add a song to a playlist?

Can I reorder songs in a playlist?

Can I follow other users' playlists?

How do I delete a playlist?

What is the HIO feed?

What can I post?

How do I create a post?

How do I like, comment, or repost?

Can I edit or delete my posts?

What is a repost?

What is HIO Membership?

What membership tiers are available?

How is my subscription distributed to artists?

How do I subscribe?

Can I change my membership tier?

How do I cancel my membership?

Where can I see my payment details?

What can I buy on HIO?

How do I purchase music?

What payment methods are accepted?

What if something is sold out?

Where can I see my purchases?

What notifications will I receive?

How do I manage my notification settings?

How do I mark notifications as read?

I'm not receiving push notifications. What should I do?

How do I search for music or artists?

Is my search history saved?

What's on the Search home screen (before searching)?

Where can I find the app settings?

What's available in Settings?

How do I contact support?

How do I report inappropriate content or a user?

How do I report a bug or send feedback on the web player?

Can I use the same account on the web player and the mobile app?

How do I upload a song or album?

Can I collaborate with other artists on a release?

What is an ISRC code?

Can I edit a release after publishing?

What are buyer perks?

How do I get paid?

How do I view my earnings?

Where do my earnings come from?

Is there a minimum withdrawal amount?

How do I request a payout?

How is revenue split between collaborators?

How long do payouts take?